PLAIN TERMS. NO SMALL PRINT GAMES.
Everything we sell is used. Fading, repairs, marks and signs of work are described and graded before anything is sent. This page explains what happens if something isn’t right, or if you simply change your mind. It doesn’t affect your legal rights.
CHANGED YOUR MIND
If you’re a customer buying for personal use, you can cancel your order for any reason within 14 days of the day you receive it. This applies to mystery boxes too.
- Tell us within 14 days of delivery by emailing wabistyle.co@gmail.com with your order number. A short message saying you want to cancel is enough.
- Send the items back within 14 days of telling us. We’ll reply with the return address.
- Return postage is paid by you, unless the item is faulty or not as described. Use a tracked service – we can’t refund parcels that don’t arrive back with us.
- For a mystery box, return the full box. We can’t refund individual pieces from a box.
- Items should come back in the condition they were sent: unworn beyond trying on, unwashed and unaltered. If an item has been worn, washed or altered, we may reduce the refund to reflect that.
SIZING AND FIT
Used workwear has been washed, worn and sometimes altered for years. Label sizes are often wrong: fabric shrinks, stretches and gets re-hemmed. That’s why we sell by measurements, not by the size on the label.
- Every piece is measured flat by hand before it’s sent. Allow up to 2cm either way.
- Check our measurements against a piece you already own that fits you. Don’t rely on the label.
- If an item matches the measurements we gave you (within 2cm), a poor fit is not a fault and not “not as described”. It’s treated as a change of mind: you pay the return postage, and the item must come back unworn and unwashed.
- If an item is outside our stated measurements by more than 2cm, that’s on us – it’s treated as not as described.
FAULTY OR NOT AS DESCRIBED
Wear that we’ve described and graded is part of the item, not a fault. But if something arrives with damage we didn’t mention, in the wrong size, or isn’t what we said it was, that’s on us.
- Email us within 30 days of delivery with your order number and a photo of the problem.
- We’ll offer a full refund including your original and return postage, or a replacement if we have a suitable piece.
- Your rights under the Consumer Rights Act 2015 still apply.
REFUNDS
- We refund within 14 days of receiving the items back (or of you showing us proof you’ve sent them, if that’s sooner).
- Refunds go back to the original payment method.
- If you cancel a whole order, we refund the standard delivery cost you paid. If you chose a faster or more expensive delivery option, we only refund the standard rate.
ORDERS OUTSIDE THE UK
- We ship worldwide from the UK. Import duties, taxes and customs fees charged in your country are paid by you and are set by your local authorities, not by us.
- We can’t refund duties or taxes paid to your local authorities. You may be able to reclaim them from your carrier or customs office.
- Return postage from outside the UK is paid by you unless the item is faulty or not as described. Please mark returns as “returned goods” so we aren’t charged import fees on the way back – any fees we’re charged may be deducted from your refund.
WHOLESALE AND TRADE ORDERS
The 14-day cancellation right is for consumers. Wholesale and trade orders are sold on the terms agreed in writing for each order, including grading, quantities and what happens if anything doesn’t match. We’ll always show you what’s available before you commit.
CONTACT
Email wabistyle.co@gmail.com. We aim to reply within two working days.
Last updated: 5 November 2026